Help and FAQ

SyncTV can't find my TV

• Turn the TV on and make sure it's connected to Wi-Fi or Ethernet.
• Connect your phone to the same Wi-Fi network as the TV. Guest networks often block devices from seeing each other.
• On iPhone, allow local network access: Settings › Privacy & Security › Local Network › SyncTV.
• Still nothing? Tap Enter IP address and type the TV's address from its network settings.

Samsung: the TV blocked SyncTV

The first time you connect, select Allow on the TV. If you chose Deny, open Settings › General › External Device Manager › Device Connection Manager › Device List on the TV, remove or allow SyncTV, then try again.

LG: nothing appears on the TV

A prompt appears on the TV the first time; select Accept. If it doesn't appear, make sure "LG Connect Apps" or "Mobile TV On" is enabled in the TV's network settings.

Roku: "blocking remote apps"

On the Roku, open Settings › System › Advanced system settings › Control by mobile apps and set Network access to Default.

Fire TV: setting up

Fire TV is controlled through ADB debugging, which is off by default. On the Fire TV, open Settings › My Fire TV › Developer options and turn on ADB debugging. If you don't see Developer options, open My Fire TV › About and select your Fire TV's name 7 times, then go back. When you connect, select Allow on the TV and tick "Always allow from this computer". Newer Fire TV models that run Vega OS don't support this.

Vizio: entering the PIN

When you connect, the TV shows a 4-digit PIN. Type it in SyncTV within a few minutes. If you enter the wrong PIN, the TV shows a new one; type that one instead. To control the TV while it's off, set its power mode to Quick Start in the TV's settings, so it stays on the network.

Android TV / Google TV: where's the code?

When you pair, the TV shows a 6-character code. Type it in SyncTV exactly as shown. The first pairing takes a few extra seconds while SyncTV sets up a secure connection.

Can SyncTV turn my TV on?

Often, yes. SyncTV sends a wake-up signal over the network. Your TV must support it and have network standby enabled (for example, Samsung: "Power On with Mobile"; LG: "Mobile TV On" or "Turn on via Wi-Fi").

Typing on the TV

Open a search box on the TV and tap Keys in SyncTV, or wait: on many TVs the keyboard opens by itself when a text field is selected.

Phone volume buttons

While the remote is open, your phone's volume buttons change the TV's volume. You can turn this off in Settings.

Sleep timer

Tap the moon at the top of the remote and choose how long. Keep SyncTV open: the screen stays on, and the TV turns off when the timer ends. If you leave SyncTV or lock your phone, you'll get a notification at that time instead; tap it to turn the TV off.

Macros

A macro runs several steps with one tap, such as turning on the TV, opening an app and pressing OK. Create them in Settings › Macros. Each macro belongs to one TV and appears as a button on the remote.